Refund Policy

Refunds are eligible only for requests where no action has been taken by the processing team. Once the process is initiated, no refunds will be processed.

Refunds will be credited back to the original payment method used for booking. Please allow 10-15 business days for the refund to be processed.

Any additional charges incurred during the process (e.g., employer fees) will be communicated to the customer and must be paid separately.

To cancel a verification or evaluation and request a refund, please contact our customer support team at helpdesk@prematrimonialverification.com. Provide your request details and reason for cancellation.

In cases where the verification or evaluation cannot be completed due to factors beyond our control (e.g., issuer unavailability), no refund would be processed.

We reserve the right to update or modify this cancellation and refund policy.